Our customers are very important to us and we take customer service seriously. If you have a concern about your order, please get in touch so we can address the issue.
The letterpress print process dates back to the 1400s with Johannes Gutenberg’s invention of moveable type. Raised printing plates are pressed into paper, leaving a beautiful impression.
Pure Heart Paperie’s letterpress paper goods are printed and packaged in our home in Greengates, Bradford, West Yorkshire. Our printing press is also from Yorkshire- built in Halifax in the 1890s. It uses zero electricity and it is powered by foot with a treadle and momentum is kept with the extremely heavy flywheel. We manually control ink supply and feed each item one at a time and print one colour at a time.
We use rubber-based ink and FSC or 100% cotton paper.
We love the handmade and intimate process of letterpress and every print may vary with ink coverage, ink colour, saturation and hue, impression, registration and other characteristics but we try to accurately photograph the paper goodies you will receive.
We use secure payment facilities for online purchases. Customers can pay for their orders using PayPal and Credit/Debit card. All of our online transactions are processed securely by our merchant service provider and PayPal. Your credit card number will be encrypted when your order is placed using SSL encryption software. Our merchant providers then inform us, via the encryption system, the outcome of the transaction. Once your transaction is complete you will receive an email to confirm your order has been paid for. Please keep this email as proof of purchase.
Orders are usually processed between 1-2 business days, provided one of those days is not a Bank Holiday. We deliver via Royal Mail second class, but provide an upgrade option to some countries. We are not responsible for any delays, damages or loss caused by the carrier.
International orders are sent via Royal Mail International Standard. This service aims to be delivered within 5-7 days and is not tracked.
Please note that for international deliveries, you are responsible for all import duties and taxes. International delivery may also exceed expected delivery time.Please allow a minimum of 2 weeks delivery for international orders.
We do not disclose contact details with any third parties other than order processing, delivery and customer services. The only private data we receive is given voluntarily by the customer. All sensitive data is protected in accordance with the law. We may disclose your personal information if we are required by law to do so.
Returns & Refunds
It is so important to us that you are 100% happy with your purchase. It is also important to understand that letterpress is a handmade process. Every print is unique and may vary with ink coverage, ink colour, impression, registration and other characteristics and we do not honour claims for a refund or reprint due to these reasons. We try to accurately represent our products, but colours can be different in person that what you see on your screen.
However, if your product is not what your were expecting, within 14 days of receipt of your goods, we are happy to issue an *exchange*. If there is nothing else in our shop that tempts you, then we are able to offer a full refund (cost of product(s) + flat rate shipping). Return postage to be covered by yourself.
If there has been an error on our part and the product has been misrepresented on our website, we will happily issue a full refund, including return postage costs, upon return of the product.
All customised items are presented with one PDF proof and you have one round of revisions. We will only print according to the approved proof. If any replacements are required due to errors, they will be charged in full. We are not responsible for any mistakes printed unless we deviate from the approved proof. Therefore, we recommend you check very carefully all information prior to final approval.
As stated previously, every print may vary with ink coverage, ink colour, impression, registration and other characteristics and I do not honour claims for a refund or reprint due to these reasons.
Unfortunately, quantities cannot be reduced once order has been confirmed and we do not offer returns or refunds on any customisable products.
In extreme circumstances, orders may be cancelled after production begins but we reserve the right to keep full payment and any partial refund is at our discretion.
We love for our customers to share our products and spread the letterpress love, but please do not steal our photos, designs, logo or claim any of our work as your own.
Every effort has been made to ensure the proper performance of the website, as well as keeping content accurate and up-to-date. We reserve the right to make changes and corrections to the content on the website at any time without prior notice. Misinterpretation of any information on the website is not our responsibility. If you have uncertainties or queries about the content, please contact us.
By visiting and using the Pure Heart Paperie website, you are agreeing to our Terms and Conditions. We reserve the right to make changes to these Terms and Conditions at any time, without prior notice.